Thanks to BBC.

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For more than a decade, following his landmark Reengineering the Corporation, Michael Hammer did “deep dives” into the processes of companies in every imaginable business—from oil refineries to software developers, factories, retailers, and hospitals—to understand the nuts and bolts of how they do their work, and then to advise them how to do it differently to become faster, cheaper, better. The results were the right product, at the right time, with the right price and quality—businesses that not only ate the competitions’ lunch but their breakfast and dinner, too.

The research and passion Dr. Hammer brought to this book have been ably carried on, following his tragic and unexpected death in 2008, by his colleague, Lisa Hershman, now the CEO of Hammer and Company. Looking at a company's operations not in terms of piecemeal fragments of work performed in a slew of isolated functional departments but as large-scale holistic work units transformed many companies, enabling them to meet the unique challenges of our time.

The late DR. MICHAEL HAMMER was the coauthor of Reengineering the Corporation and the author of The Agenda. LISA W. HERSHMAN is the CEO of Hammer and Company.
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Professor Tannen is an internationally recognized scholar who has received fellowships and grants from the Rockefeller Foundation, the National Endowment for the Humanities, the National Science Foundation, the American Council of Learned Societies, and the Alfred P. Sloan Foundation. She is Associate Editor of Language in Society and is on the editorial boards of many other journals. She is also an advisory editor of the book series Oxford Studies in Gender and Language.

She has been awarded five honorary doctorates, and has been McGraw Distinguished Lecturer at Princeton University. She was a fellow at the Center for Advanced Study in the Behavioral Sciences in Stanford, California following a term in residence at the Institute for Advanced Study in Princeton, New Jersey.

Communication Matters I: He Said / She Said: Women, Men and Language

Lecture 1 He Said/She Said: A Framework for Understanding Conversations Between Women and Men
Lecture 2 The Source of Gender Patterns: Children at Play
Lecture 3 A Cross-Cultural Approach to GenderTalk
Lecture 4 The Role of Opposition in Men’s Relationships
Lecture 5 The Role of Talk in Women’s Relationships
Lecture 6 The Interplay of Power and Connection
Lecture 7 Ambiguity and Polysemy: Two Keys to Understanding Language and Gender
Lecture 8 Indirectness: Not in So Many Words
Lecture 9 Talking at Home: Gender in the Family
Lecture 10 Talking at Work
Lecture 11 Who Talks More?: Public and Private Speaking
Lecture 12 A History of Research on Gender and Language
Lecture 13 Nature/Nurture: The Source of Gender Differences
Lecture 14 Conclusion: What Can You Do?

Communication Matters II: That’s Not What I Meant!

Lecture 1 Conversational Style: The Power of Language in Your Life
Lecture 2 Linguistic Signals, Devices, and Rituals
Lecture 3 Framing and Reframing: How Metamessages Frame Meaning
Lecture 4 Power and Solidarity: The Interplay of Hierarchy and Connection
Lecture 5 Indirectness: The Ways and Whys We Communicate Meaning Not in So Many Words
Lecture 6 The Rhythms of Talk: Pacing, Pausing, Silence, and Interruption
Lecture 7 Listenership: Conversation as a Joint Production
Lecture 8 Agonism: Programmed Contentiousness, Ritualized Opposition
Lecture 9 Gender: Women and Men Talking
Lecture 10 Apologies in Private and Public Contexts
Lecture 11 Talking at Work: Institutional and Interactional Power
Lecture 12 The Classroom: Talking in School
Lecture 13 Politics: Talk in the Public Arena
Lecture 14 What to Do with What You’ve Learned

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Helps teachers meet the needs of exam-focused students in a general English class.
Key features

* The CAE Study Pack is designed for use alongside the Landmark Advanced coursebook, but is equally effective alongside any advanced general English course.
* Particularly suitable for self-study, but can also be used in class.
* 15 units, each based around a topic or theme.
* A comprehensive answer key gives information about why some answers are wrong and includes learner tips.
* A free audio CD comes with the pack and helps students develop listening skills.
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* Authentic exam-style questions written by Cambridge Examinations' writers
* Essential tips and strategies to build confidence and improve exam performance
* Engaging topics, texts and images chosen especially to appeal to teenage learners
* Clear, systematic vocabulary and grammar sections
* Fun communicative activities to provide further practice
* Four complete practice exams
* Innovative CD-ROM with Exam Trainer guidance and tips

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Format / Quality: PDF, MP3
Size: 224 MB

The Illustrated Everyday Idioms with Stories series makes learning common English idioms fun. Together, the two books in the series provide easy-to-read examples of 600 common English idioms. Each idiom is accompanied by a short definition, two examples of correct usage, and the idiom shown in context within a story. Designed for students of other languages learning English, the Illustrated Everyday Idioms with Stories series makes learning English idioms fun! With KEY.
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The Notes concentrate upon words and expressions that are either colloquial or idiomatic in nature. The dialogs themselves are kept short so that if teachers feel that memorization of the dialogs can be a part of the pedagogy of presentation, students will not have to face a seemingly insurmountable task of memorizing long passages. Memorization is encouraged since it often helps to develop both listening and reading comprehension.

Notes: there is no illustration in the text file

Dialogue 1 - Greetings.
Dialogue 2 - Early In The Morning.
Dialogue 3 - Daily Needs.
Dialogue 4 - Airport Bus.
Dialogue 5 - Making A Date.
Dialogue 6 - Catching A Bus.
Dialogue 7 - Ordering Breakfast.
Dialogue 8 - Near Accident.
Dialogue 9 - Arrival Time.
Dialogue 10 - After The Game.
Dialogue 11 - Going For A Walk.
Dialogue 12 - What's For Dinner?
Dialogue 13 - Academy Awards.
Dialogue 14 - At The Hotel.
Dialogue 15 - After The Movie.
Dialogue 16 - At The Bank.
Dialogue 17 - Discussing A News Story.
Dialogue 18 - Talking It Over.
Dialogue 19 - Weekend Plans.
Dialogue 20 - Dinner Invitation.
Dialogue 21 - Car Insurance.
Dialogue 22 - Parents Night Out.
Dialogue 23 - Discussing The Economy.
Dialogue 24 - Dental Appointment (By Phone).
Dialogue 25 - Making Plans.
Dialogue 26 - Neighborhood Problem.
Dialogue 27 - Car Theft.
Dialogue 28 - Getting Ready.
Dialogue 29 - Making A Purchase.
Dialogue 30 - Mail Time.
Dialogue 31 - Bedtime.
Dialogue 32 - Getting Something Fixed.
Dialogue 33 - Family Plans.
Dialogue 34 - Planning A Business Trip.
Dialogue 35 - A Short Discussion.
Dialogue 36 - Family Squabble.

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Notes: there is no illustration in the text file

Dialog 1 - Formal Greetings and Farewells.
Dialog 2 - Informal Greetings and Farewells.
Dialog 3 - Formal Introductions.
Dialog 4 - Informal Introductions.
Dialog 5 - Time.
Dialog 6 - A Telephone Call.
Dialog 7 - Happiness.
Dialog 8 - Ordering a Meal.
Dialog 9 - Birthdays.
Dialog 10 - A Crowded Theater.
Dialog 11 - Mistakes.
Dialog 12 - Games.
Dialog 13 - Health.
Dialog 14 - Sports.
Dialog 15 - Asking Directions.
Dialog 16 - Coincidences.
Dialog 17 - Safety.
Dialog 18 - Musical Instruments.
Dialog 19 - Taking a Vacation.
Dialog 20 - Recipes.
Dialog 21 - Weather.
Dialog 22 - Having Things Done.
Dialog 23 - Mailing Letters.
Dialog 24 - Animals.
Dialog 25 - Shopping.
Dialog 26 - Transportation.
Dialog 27 - Comparing.
Dialog 28 - Pastimes.
Dialog 29 - Weddings.
Dialog 30 - Effort.
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It contains:

At a restaurant
Restaurant interactions
Room service/Restaurant problems and complaints
Serving the guest
Conferences/Seminars/Banquets
Tourism and recreation
Planning a tour
Applying for a job
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Highly Recommended 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations.

such as:

- taking reservations and checking in
- providing local information
- dealing with enquiries and problems
- serving food and drink
- applying for jobs

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Key Features

- Incorporates the English vocabulary needed in this field of work
- Illustrates important job-specific verbs and nouns
- Shows how restaurants tasks are done in a step-by-step picture process format
- Includes common phrases, terms, and expressions that recur constantly
- Provides a basic reference to aspect of restaurant work such as equipment used, cooking
methods, alcoholic and non-alcholic beverages, different meats and vegetables, etc.

- Exercises that are interesting and fun and test the user's understanding
and knowledge of restaurant English

- Free audio CD includes dialogs from each chapter
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- Vibrant full-color illustrations
- Vocabulary for more than 60 essential hospitality functions
- In-depth Culture and Language notes
- Special sections about good practices for hospitality professionals
- Natural, idiomatic English
- Free audio CD includes dialogs from each chapter
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